StoneCo

Check it’s StoneCo before you pay

We know of cases where someone has used StoneCo’s name to ask for payment. Those requests did not come from us. Here is how to check that a quote, an invoice or banking details are really ours.

Updated 12 November 2026

Already paid someone you are not sure about? Phone your bank now. What to do if you have paid

Check before you pay

  1. Find our number yourself. Use a number from this page. Do not use a number given in a message, a quote, an invoice or an advert.
  2. Compare the banking details you were given with ours. Our accounts are in the name of Stone Co Importers & Exporters (Pty) Ltd.
    • Standard Bank · account number 370255429 · branch code 043826
    • First National Bank · account number 62818854003 · branch code 250655
    These are StoneCo’s only bank accounts. It does not matter which branch you deal with. If the name or any digit is different, do not pay. Phone us. We never ask you to pay into an account in a person’s name.
  3. Phone us if anything differs, or if you are not sure. Give us your quote number and read us the banking details you were given. We will tell you whether they match ours.
  4. If you are told our banking details have changed, stop. We will never tell you about new banking details by WhatsApp, SMS or e-mail alone. Do not pay until you have phoned us.
  5. Take your time. Checking with us never costs you your price or your place in the queue.
Phone Verulam 032 533 0007Phone Durban 031 837 2848

A logo, a profile picture, a letterhead, a matching e-mail address or a familiar number on your screen does not prove that a message or a call is from us: all of these can be copied or faked. The number you dial yourself is the check.

Official StoneCo contact details

Verulam showroom and workshop

MRA Industrial Park, 8 Garland Street, Verulam

Durban branch

18 Westmeath Avenue, Bonela, Durban

Trade and projects

5 MRA Industrial Park, 8 Garland Street, Verulam

Our only website is www.stoneco.co.za. Our e-mail addresses end in @stoneco.co.za. Our social media pages: Facebook facebook.com/stonecoza, Instagram @stonecoza, LinkedIn linkedin.com/company/stonecoza. Stone Co Importers & Exporters (Pty) Ltd, registration number 2006/032010/07.

Our phones are answered Monday to Friday 07:30–16:30, Saturday 07:30–12:30. Outside those hours, please wait until we can check with you before you pay.

A correct-looking e-mail address or caller number is not proof on its own, because both can be faked. Phone us yourself before you act on a message or a call about payment.

Act now. The sooner your bank knows, the better.

  1. Phone your bank’s fraud line now. Use the number on the back of your bank card or in your banking app. Say that you paid a fraudster, and how you paid. Ask the bank to try to stop the payment.
  2. Have ready: the date and time you paid, the amount, the account you paid into, the reference you used and your proof of payment. Banks can sometimes hold money that has not yet left the other account. They cannot always get it back.
  3. Open a case at your nearest police station and ask for the case number. Your bank may ask for it. Take your ID, your proof of payment, screenshots of the messages and a short note of what happened and when.
  4. Phone us on a number from this page, so that we can check with you what you received. Only your bank can try to stop or recover a payment.
  5. Keep everything. Do not delete the chat or the e-mail. Take screenshots that show the phone number or page name.
  6. Report the number, page or advert in the app where you saw it (WhatsApp, Facebook, Instagram or Google), then block it. Keep the chat.
  7. If you sent a copy of your ID or other personal details, tell your bank that too.
  8. Be careful of anyone who offers to get your money back for a fee, even if they say they are from the police, a bank or a law firm. This is a common second scam.

If you were contacted but have not paid

  1. Do not pay anything yet.
  2. Do not send your ID, a photo of your bank card or any one-time PIN (OTP).
  3. Keep the messages. Take screenshots that show the phone number or page name.
  4. Phone us on a number from this page, not a number from the message. We will check the quote and the account with you.
  5. Report and block the number or page in the app where it reached you. Keep the chat.

Warning signs of a scam

Fraud in a business’s name usually works like this. Someone copies the business’s name, logo and photographs, and sometimes a whole quote. They offer a good price or send an invoice. The banking details are theirs, and they push you to pay quickly, before you can check. So these signs matter more than how a message looks. Any one of them is a reason to stop and phone us.

Who contacts you

The quote or invoice

The payment request

The pressure

Step by step: check a quote, an invoice and banking details

These checks take a few minutes. Do them before your first payment, and again if anything changes.

A quote

  1. Look at who sent it. Compare the cellphone number or e-mail address with our contact details on this page, digit by digit.Not the same? Do not reply and do not pay. Phone us.The same? That is still not proof, because addresses and caller numbers can be faked. Phone us before your first payment.
  2. Check that you asked for it. A quote should follow a conversation you had with us.A quote you never asked for is a warning sign. Phone us.
  3. Check the job. The details, the stone, the colour and the sizes should match what you discussed.Something wrong? Phone us before you accept it.
  4. Phone us if you are unsure. Give us the quote number. Any branch can look it up and tell you whether it is ours.

An invoice

  1. Match it to your quote. The same job, and the amount you agreed.A different amount or an extra “fee”? Phone us before you pay.
  2. Look at who sent it, as you did for the quote.
  3. Compare the banking details with our accounts on this page, and check that the account name is Stone Co Importers & Exporters (Pty) Ltd.Anything different? Do not pay. Phone us.
  4. Phone us before your first payment. Use a number from this page, never a number printed only on the invoice. Read the details to us and we will tell you whether they match.

Banking details, or a “change of banking details”

  1. Treat any change as a warning sign. We will never tell you about new banking details by WhatsApp, SMS or e-mail alone.
  2. Phone us on a number you found yourself. Do not reply in the same chat or e-mail, and do not use a number from the message.We will ask you to read out the details you were given, and tell you whether they match ours.
  3. Pay only when everything matches. Use the reference shown on your quote or invoice, and send your proof of payment to a StoneCo number from this page. We confirm every payment in writing once it shows in our account.

Deposits are paid into our bank account or at the counter of one of our branches. The only payment our team collects on site is the balance shown on your invoice, once the work is done. If anyone asks for more than that, or for it sooner, phone us first.

Kitchen companies, architects, developers and contractors

Fraud against businesses often arrives as a believable e-mail to the accounts department, saying that a supplier’s banking details have changed. If you pay StoneCo on account or against project invoices:

We will never tell you about new banking details by WhatsApp, SMS or e-mail alone.

Questions

How do I know a message is really from StoneCo?

Check the number or address against our contact details on this page, then phone us on a number from this page and ask. The phone call is the check that counts, because names, logos and documents can all be copied.

Is a WhatsApp business profile, a logo or a letterhead proof?

No. Anyone can choose a profile name and picture. A fake can match a real quote in every way except the banking details.

Do you send banking details by WhatsApp or e-mail?

Yes. Our banking details come with your quote or invoice, including by WhatsApp and e-mail. That is why we ask you to phone us before your first payment and read the details back to us.

I was told your banking details have changed. What should I do?

Do not pay. We will never tell you about new banking details by WhatsApp, SMS or e-mail alone. Phone us on a number from this page and tell us what you received.

Someone offered me a cheaper StoneCo price from another number or page. Is that you?

If the number or page is not in our contact details on this page, check with us before you pay anything. Send us your stone and sizes on one of our numbers and we will give you our price.

Someone says they know a StoneCo employee and can get me a better deal. Is that possible?

No. Every StoneCo sale follows the same procedure: a written quote from one of our branches and payment to StoneCo. Nobody can arrange it differently, whoever they say they know. If you are offered this, do not pay, and phone us on a number from this page.

I was told to collect my stone from a supplier or another address. Is that right?

No. Stone is collected only from our own branches, listed on this page. We never send a customer to collect from a supplier, a warehouse or any other address. Do not pay or travel; phone us first.

What are StoneCo’s banking details?

They are listed in Check before you pay, at the top of this page, in the name of Stone Co Importers & Exporters (Pty) Ltd. Compare them with your quote or invoice. If the name or any digit is different, do not pay, and phone us.

Does anyone from StoneCo collect payment at my home or on site?

Only the balance shown on your invoice, and only once the work is done. Deposits are paid into our bank account or at the counter of one of our branches. If someone asks you for a deposit or an extra amount on site, do not pay, and phone us on a number from this page.

Will checking delay my order or cost me my price?

No. Checking with us never costs you your price or your place in the queue. We would rather you checked.

I think I paid a scammer. Can StoneCo get my money back?

Phone your bank first, straight away: only your bank can try to stop or recover a payment. Then phone us and we will help where we can. What to do if you have paid

How do I report a fake StoneCo page, number or advert?

Report it in the app where you saw it, then block it. Please also tell us, so that we can follow it up.

Tell us about a suspicious message

If someone has contacted you using StoneCo’s name, please phone us on a number from this page and ask for the branch manager, or e-mail info@stoneco.co.za. Tell us which number, page or address contacted you and what was asked for.

Please do not send us bank statements or copies of your ID. We use what you tell us to look into your report, to report fake numbers or pages, and, where the law allows, to help your bank, the police or our legal advisers. Privacy policy